Refund Policy

1. Our Guarantee

We want you to love Kadly. If something goes wrong or the product doesn't work as described, we will make it right — either by fixing the issue, issuing a credit, or providing a refund.

2. Launch Fee ($9 USD)

• Full refund — before publishing: If you have not yet published your card to a public URL, you are entitled to a full refund at any time by emailing hello@kadly.co.
• Full refund — within 24 hours of publishing: Changed your mind right after publishing? Email us within 24 hours and we will issue a full refund, no questions asked.
• After 24 hours, post-publication: The service has been delivered (your card is live and accessible). No refund is issued in this case, except where required by applicable consumer law (see Section 5).

3. Monthly Extension Subscription ($5/month)

• Cancel anytime via the Stripe Customer Portal link in your dashboard.
• You retain access until the end of your current paid billing period.
• No partial-month refunds are issued for cancellations mid-cycle.
• If Kadly fails to provide the service during a paid period (e.g. extended downtime), we will pro-rate a refund for the affected period.

4. Add-Ons

• AI Photo Restyle ($5): Refundable if the AI processing has not yet started. Once processing begins, no refund — the computational cost has been incurred. If the result is unusable due to a fault on our end, we will redo the restyle or refund.
• Family Photo Restoration ($10): Same as above — refundable before processing; if the result is unusable due to our error, we refund or redo.

5. Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If our service has a major failure, you are entitled to:

• A refund or to cancel the service; and
• Compensation for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time. If we fail to do so, you are entitled to a refund or to cancel and receive a refund for the unused portion of the service.

For more information about the ACL, visit the ACCC website.

6. Malaysian & Indonesian Users

Users in Malaysia have rights under the Consumer Protection Act 1999 (Malaysia). Users in Indonesia have rights under UU No. 8 Tahun 1999 tentang Perlindungan Konsumen. Nothing in this policy limits those statutory rights.

7. How to Request a Refund

Email hello@kadly.co with:

• Your account email address
• The card name or slug (e.g. kadly.co/i/your-names)
• The reason for your request (optional — helps us improve)

We respond within 1 business day. Eligible refunds are processed within 5–10 business days to your original payment method via Stripe.

8. Contact

Email: hello@kadly.co
Operator: Irfan Rafiq trading as Kadly, New South Wales, Australia