Refund Policy

1. Our Guarantee

We want you to love Kadly. If something goes wrong or the product doesn't work as described, we will make it right — either by fixing the issue, issuing a credit, or providing a refund.

2. Launch Fee

• Full change-of-mind refund within 24 hours: Email hello@kadly.co within 24 hours of successful payment and we will initiate a full refund, including if the card has already been published.
• After 24 hours: We do not ordinarily offer a change-of-mind refund after this window. Your statutory rights for a faulty or undelivered service continue to apply (see Section 3).
• Publication failure: If Kadly receives payment but does not publish the purchased invitation correctly, contact us for fulfilment or the remedy required by applicable consumer law.

3. Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If our service has a major failure, you are entitled to:

• A refund or to cancel the service; and
• Compensation for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time. If we fail to do so, you are entitled to a refund or to cancel and receive a refund for the unused portion of the service.

For more information about the ACL, visit the ACCC website.

4. Malaysian & Indonesian Users

Users in Malaysia have rights under the Consumer Protection Act 1999 (Malaysia). Users in Indonesia have rights under UU No. 8 Tahun 1999 tentang Perlindungan Konsumen. Nothing in this policy limits those statutory rights.

5. How to Request a Refund

Email hello@kadly.co with:

• Your account email address
• The card name or slug (e.g. kadly.co/i/your-names)
• The reason for your request (optional — helps us improve)

We will acknowledge the request as soon as reasonably practicable. Eligible refunds are initiated to the original payment method through Stripe; the time taken to appear depends on Stripe, the payment method, and your financial institution.

6. Contact

Email: hello@kadly.co
Operator: Irfan Rafiq trading as Kadly, New South Wales, Australia